SUPPORT POLICY
RETURNS & REFUNDS.
Support policies governing Hardcore Harry shipping and customer orders.
SYSTEM STATUS
FIRST BOTTLE GUARANTEE
If you're not completely satisfied with your first Hardcore Harry purchase, we'll refund the purchase price of one bottle within 30 days of delivery. No return is required for this guarantee. Limited to one claim per customer. This guarantee is in addition to your rights under Australian Consumer Law.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery. We'll assess each claim individually and provide the appropriate solution. Where a return is required, Hardcore Harry will provide a prepaid return label or cover the cost of return shipping.
CHANGE OF MIND
Because our products are food, we do not accept returns for change of mind, incorrect choice or if you no longer want the product after delivery. This does not affect your rights under Australian Consumer Law.
AUSTRALIAN CONSUMER LAW
Nothing in this policy affects your rights under Australian Consumer Law. You're still entitled to any remedies the law provides.
REFUND PROCESS
Approved refunds are processed within 7 days of approval and returned to your original payment method wherever possible. Your financial institution may take additional time to make the funds available.
Questions regarding returns?
sauce@hardcoreharry.com