SUPPORT
RETURNS & REFUNDS.
If something is wrong with your order, contact us and we will make it right.
Last updated: 4 October 2026
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty or incorrect, contact us within 30 days of delivery with your order number and clear photos where possible. We will assess the issue and provide an appropriate remedy. If a return is needed, we will provide a prepaid label or cover reasonable return shipping.
Change of mind
Because our products are food, we do not accept returns for change of mind, an incorrect choice or a product you no longer want after delivery.
Refunds
Approved refunds are processed within 7 days of approval to the original payment method where possible. Your bank or payment provider may take additional time to make funds available.
Your consumer rights
This policy does not affect your rights under Australian Consumer Law.
Questions? We’re here to help.
sauce@hardcoreharry.com